This is a sample of the data provided for demonstration purposes only. Please contact us if you're interested in access to the full dataset.

2019 Subway Rider Survey

This data contains survey responses on several questions about people's experiences with our mass transit system. The data was collected by Speaker Corey Johnson, who at the time was also the acting Public Advocate, through in person canvasing at subway stations in all five boroughs and through an online link. The survey was not conducted on a representative sample. Any missing data is due to the respondent choosing to skip a question.

subway_line_used_most_often	use_of_subway_frequency	get_to_subway_via	primary_use_of_subway	average_length_subway_ride	overall_satisfaction	frequency_of_delays	approximate_delay_duration	alternative_transport	frequency_of_rerouting	top_three_complaints	most_common_reason_for_delay	is_subway_affordable	opinion_on_increased_fares	submitted_at	survey_stop_borough	survey_stop_location	zip_code	collection_method
1 1	Once a week Once a week	Bus Bus	Work Work	20 - 40 min 20 - 40 min	Neutral Neutral	A few times a week A few times a week	10 - 20 min 10 - 20 min	Wait for next train Wait for next train	None None	['Delays', 'Crime / Safety', 'Station infrastructure'] ['Delays', 'Crime / Safety', 'Station infrastructure']	Waiting for signal change Waiting for signal change	True True	Neutral Neutral	01/07/2019 @ 07:21 AM 01/07/2019 @ 07:21 AM	Queens Queens	Queens Plaza Queens Plaza	11367 11367	in person in person
E E	Weekdays, Mon - Fri Weekdays, Mon - Fri	Walk Walk	Work Work	40 - 60 min 40 - 60 min	Not satisfied Not satisfied	A few times a week A few times a week	10 - 20 min 10 - 20 min	Use another train Use another train	All the time All the time	['Delays', 'Frequent route changes', 'High fares'] ['Delays', 'Frequent route changes', 'High fares']	Train traffic Train traffic	False False	Unaware Unaware	01/07/2019 @ 07:25 AM 01/07/2019 @ 07:25 AM	Queens Queens	Queens Plaza Queens Plaza	None None	in person in person
F F	Once a month Once a month	Bus Bus	Other Other	40 - 60 min 40 - 60 min	Very satisfied Very satisfied	A few times a week A few times a week	20 - 45 min 20 - 45 min	Wait for next train Wait for next train	Only at night Only at night	['Delays'] ['Delays']	Train traffic Train traffic	True True	Unaware Unaware	01/07/2019 @ 07:30 AM 01/07/2019 @ 07:30 AM	Queens Queens	Queens Plaza Queens Plaza	11432 11432	in person in person
7 7	Weekdays, Mon - Fri Weekdays, Mon - Fri	Walk Walk	Work Work	< 20 min < 20 min	Very satisfied Very satisfied	Everyday Everyday	10 - 20 min 10 - 20 min	Walk Walk	Almost never Almost never	None None	Waiting for signal change Waiting for signal change	True True	Neutral Neutral	01/07/2019 @ 07:39 AM 01/07/2019 @ 07:39 AM	Queens Queens	Queens Plaza Queens Plaza	None None	in person in person
E E	Weekdays, Mon - Fri Weekdays, Mon - Fri	Bus Bus	School School	20 - 40 min 20 - 40 min	Somewhat satisfied Somewhat satisfied	A few times a week A few times a week	10 - 20 min 10 - 20 min	Wait for next train Wait for next train	Almost never Almost never	['Delays', 'Old trains', 'Overcrowded trains'] ['Delays', 'Old trains', 'Overcrowded trains']	Train traffic Train traffic	True True	Other / No thoughts Other / No thoughts	01/07/2019 @ 07:49 AM 01/07/2019 @ 07:49 AM	Queens Queens	Queens Plaza Queens Plaza	11436 11436	in person in person
1 1	Everyday / Almost everyday Everyday / Almost everyday	Walk Walk	Work Work	40 - 60 min 40 - 60 min	Not satisfied Not satisfied	A few times a week A few times a week	5 - 10 min 5 - 10 min	For-hire vehicle For-hire vehicle	All the time All the time	['Delays', 'High fares', 'Lack of handicap access'] ['Delays', 'High fares', 'Lack of handicap access']	Train traffic Train traffic	False False	Positive Positive	01/07/2019 @ 08:01 AM 01/07/2019 @ 08:01 AM	Queens Queens	30th Ave 30th Ave	11102 11102	in person in person
1 1	Everyday / Almost everyday Everyday / Almost everyday	Walk Walk	Work Work	40 - 60 min 40 - 60 min	Not satisfied Not satisfied	A few times a week A few times a week	5 - 10 min 5 - 10 min	For-hire vehicle For-hire vehicle	All the time All the time	['Delays', 'High fares', 'Lack of handicap access'] ['Delays', 'High fares', 'Lack of handicap access']	Train traffic Train traffic	False False	Positive Positive	01/07/2019 @ 08:01 AM 01/07/2019 @ 08:01 AM	Queens Queens	30th Ave 30th Ave	11102 11102	in person in person
1 1	~5 days per week ~5 days per week	Walk Walk	Work Work	40 - 60 min 40 - 60 min	Neutral Neutral	Everyday Everyday	10 - 20 min 10 - 20 min	Use another train Use another train	Only on weekends Only on weekends	['Delays', 'High fares', 'Station infrastructure'] ['Delays', 'High fares', 'Station infrastructure']	Waiting for signal change Waiting for signal change	False False	Negative Negative	01/07/2019 @ 08:13 AM 01/07/2019 @ 08:13 AM	Queens Queens	30th Ave 30th Ave	None None	in person in person
R R	Everyday / Almost everyday Everyday / Almost everyday	Walk Walk	Work Work	20 - 40 min 20 - 40 min	Highly unsatisfied Highly unsatisfied	Everyday Everyday	20 - 45 min 20 - 45 min	Use another train Use another train	All the time All the time	['Delays', 'Frequent route changes', 'Overcrowded trains'] ['Delays', 'Frequent route changes', 'Overcrowded trains']	Train traffic Train traffic	True True	Positive Positive	01/07/2019 @ 08:13 AM 01/07/2019 @ 08:13 AM	Queens Queens	Queens Plaza Queens Plaza	11375 11375	in person in person
1 1	More than once a week, varies More than once a week, varies	Walk Walk	Work Work	60 - 90 min 60 - 90 min	Somewhat satisfied Somewhat satisfied	Everyday Everyday	20 - 45 min 20 - 45 min	Wait for next train Wait for next train	All the time All the time	['Delays', 'Frequent route changes', 'Customer service'] ['Delays', 'Frequent route changes', 'Customer service']	Signal malfunction Signal malfunction	False False	Positive Positive	01/07/2019 @ 08:15 AM 01/07/2019 @ 08:15 AM	Queens Queens	30th Ave 30th Ave	None None	in person in person